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ziphire want Customer Service Executive in bahrain
The Customer Support Executive will be responsible for handling customer inquiries, resolving issues, and providing an exceptional level of service. The ideal candidate will possess excellent communication skills, both written and verbal, and demonstrate proficiency in using computer systems and software.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide detailed information about products, services, and policies.
- Troubleshoot and resolve customer issues, ensuring a high level of customer satisfaction.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with other departments to resolve complex issues and escalate when necessary.
- Follow up with customers to ensure their issues are resolved and to maintain a positive relationship.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Stay updated with product knowledge and industry trends to provide accurate information to customers.
Requirements
- Proven experience in a customer support role, preferably in the automotive industry.
- Excellent communication skills, both verbal and written.
- Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- A customer-centric approach with a focus on providing outstanding service.
- High school diploma or equivalent; a college degree is preferred.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and dynamic work environment.