Position : Huawei HES Store Manager
Quantity : 1
location: Oman- Masqat
Language: English / Arabic
Role summary:
The store manager carries the highest authority of the store. You are expected to:
Lead by example and model high standards of integrity. As a store manager to focus on what is right for the people, product and the company.
Inspire team to deliver measurable results and KPIs for the store’s various programs.
Take full responsibility to deliver the expected financial goals by leading a workforce that discovers consumers’ needs and deliver solutions to build Huawei brand loyalty.
Coach the workforce to expand their potentials to teach and inspire consumers how to get the most out of their Huawei products. In this role, lead your team to help consumers achieve ownership, learn the product, expand their passion, get technical support and finds solution.
Take ownership to select and develop a knowledgeable talent pool. You’re accountable to your team’s customer service quality and you are entrusted to get your team well trained with all required knowledge and have their knowledge validated.
Hold your team members accountable to deliver on what they say they will. You ought to take initiative to learn and apply current up to date retail practices and trend in your day-to-day work through building new retail strategies and action on those strategies.
Responsible for upholding high standards regarding visual compliance, marketing and promotion program executions, inventory control, data reporting, communication and confidentiality.
Flexible in nature, able to stand alone and navigate through complexity on your own to proactively identify shortcomings and provide solutions right away.
Commit to decision that are made through Huawei regional and corporate level. At all time, you’re to deal with consumers, partners, contractors, colleagues and your team with high level of respect.
Responsibilities:
1、Consumer Experience
Lead the HES workforce from the front and to deliver floor management strategy to Huawei senior management on a weekly basis. Be a role model to partake in servicing consumers
To address any consumer complaints within 24 hours. Report the incident on consumer complain folder and share with Huawei senior management team.
2、Service Excellence
Inspire the HES workforce to recommend suitable solutions to our consumers based on HUAWEI Experience Style.
Support training if necessary including preparing the material and deliver the training when it is required.
To ensure all team members complete all necessary product and soft skill trainings within expected time frame, and validate their skills to meet our business needs.
Address any substandard customer service observations shown by HES workforce and record the incident for future reference.
Share the observations with Huawei senior management on the weekly basis. Any performance improvement dialogue must be recorded and share on weekly basis with Huawei senior management team.
3、Sales Focus
Perform daily briefings with HES workforce to set expectations on all product category sell-out plan. Lead the workforce to deliver monthly sales plan and new product launches expectation.
Actively study traffic patterns and heat map on a weekly basis and strategize the information for weekly store manager meeting.
Manage the performance of the workforce and to identify opportunity to support the workforce to deliver results and KPIs through additional training or performance management.
Compile sales trend report on a weekly basis to be presented for Huawei senior management.
Take proactive role in business forecasting initiatives such as products and gifts, and report to Huawei senior management for support on a timely manner to ensure business goals are achieved. Support regional audit team in a timely manner on any sales variations in sales report.
4、Brand Awareness
Learn about Huawei Culture and to live on the Huawei core values and becoming a role model.
Educate HES workforce through daily briefings or one-to-one basis on Huawei core values and brand awareness.
Ensure HES workforce executes visual and marketing standards based on corporate guidelines and regional directions.
To walk the store on a daily basis to ensure the store visual standard is world-class. Rectify any variances immediately as per Huawei guidelines and if the issue is severe, report to Huawei senior management for support.
Ensure operational guidelines related to Huawei Branding are implemented.
Take the initiative to learn Huawei technology, products and other 3rd party products.
Capture and recap any consumer or marketing events that are implemented in the store within 48 hours of completion.
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