Bahrain Jobs Today Batelco Company announces new job opportunities. Are you looking for job opportunities in Bahrain? Batelco Company announces the opening of recruitment for many jobs in various specializations in Bahrain today's date. These opportunities are available to all nationalities. Learn about the available jobs and how to apply through the following advertisement.
Required jobs in Batelco company and their details:
Service Desk Specialist
About the job
Job Description
Job Objective:
Provide support to Enterprise customers by resolving technical faults and responding to technical queries related to Data or Fixed Line Services; ensuring effective resolution within agreed timelines, adherence to quality standards and customer satisfaction at the core of every decision and behaviour.
Operational
Primary Responsibilities
Attend query calls or emails or chats related to technical faults or issues received from Enterprise customers
Receive required details from the customers. Analyse technical faults or issues, provide remote resolution in accordance with pre-defined procedures and quality standards
Liaise with internal team/ departments to resolve technical faults or issues or forward the case to other relevant team/ department, ensuring timely and appropriate response
Provide accurate, valid and complete progress updates on faults or incidents to the customers
Close the query, complete the required documentation and log call details in the system
Monitor routers/ nodes to identify potential issues and plan preventive maintenance
Inform Team Leader when a recurrent problem appears, to prevent further cases
Create, maintain and regularly update customer’s database and records
Keep abreast of market trends in Enterprise Segments, Batelco’s product and service offerings in order to provide better customer service
Undertake execution of any project/ initiative for the department and organization as identified from time-to-time based on business needs
People
Take ownership for attending the trainings as per the plan
Take ownership for completing PMS process, employee engagement surveys in time
Continuously share the knowledge and understanding of the telecom industry and business trends
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
- To go to the application page. (Job opportunities for Batelco CompanyJob opportunities for Batelco Company)
- Click on a job title to view details.
- Please click the Easy Apply button at the top of the page.
- Enter the required information in the pop-up screens.
- Click Review to review the form.
Source and additional details
- Job source: The official website of the company
- Posted Date: 8-6-2024 (Please check the date before applying).
- Required Nationalities: All nationalities
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