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WE LOOKING FOR Operations Manager -QSR Background IN BAHRAIN
Job Description :
-He/She will be responsible for managing respective outlets in their area so as to ensure maximum sales, maximum profitability, effective stock management to increase customer satisfaction and ensure continued business growth.
Job Responsibilities :
Sales and Commercial Performance of the Area
· Maximize sales and profitability of the area
· Formulate and implement store strategies and procedures
· Coach Store Managers to use commercial information effectively
· Control costs within budgetary guidelines
· Identify internal and external commercial opportunities
Operational Standards and Management
· Execute new store openings and re-fits.
· Monitor staffing levels in stores within the area to ensure resources are effectively deployed
· Execute and monitor stores for events like sale, promotions etc.
· Ensure to score 95% above in operations monthly auditing conducted by Internal/ External Auditors
· Ensure Operations SOP implemented and stores compliance with procedures
_ Customer Focus _
Implements a high standard of customer focus within the store in the area through effective coaching
Regularly assesses customer service standards within store
Ensure that customer satisfaction is maintained at the highest level in all stores
Assess mystery shopping feedback and prepare action plan for improvement
Job Requirements:
- Graduate degree in hotel Management or any relevant field
- 8-10 years of Experience in F&B Industry
- Extensive experience in QSR Industry is mandatory
- Ability to work in a fast-paced ,high-pressure environment
- Excellent communication, interpersonal and leadership skills
- Fluency in Arabic & English is mandatory
Skills & Capabilities :
Good Knowledge of processes and F&B industry
Good Knowledge of Stock Management and Inventory processes
Result orientation
Teamwork & collaboration
Communication skills
Planning and organizing skills
Leadership skills
Job Type: Full-time
Pay: BD1,250.000 - BD1,552.000 per month