Company Lance Soft opens its doors to those interested in obtaining exceptional job opportunities in Bahrain
↔ Overview Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization, and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains.
LanceSoft’s mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide GlobalWorkfre Solutions with a human touch.
If you are interested, checkout the following details: Vacant Positions: Helpdesk Agents (Arabic Speaker Only) Location: Manama, Bahrain
Must-haves:
Proficiency in using helpdesk ITSM software and tools (e.g., ticketing systems like Jira, ServiceNow, Manage Engine). Experience in managing incidents, troubleshooting, resolving basic issues promptly, or escalating to the respective teams. Ability to follow and implement incident management protocols and procedures. Excellent communication skills, both written and verbal, to effectively interact with clients and internal teams. Strong problem-solving skills and the ability to manage customer expectations. Ability to prioritize tasks and manage time effectively to meet deadlines. Biometric Support Technician
Location: Manama, Bahrain
Must-haves:
Proficiency in operating and troubleshooting biometric devices such as fingerprint scanners, iris scanners, facial recognition cameras, and multi-modal biometric systems. Ensure all hardware and software components are functioning correctly and meet required specifications and standards. Perform regular maintenance and servicing of enrollment kits. Diagnose and resolve technical issues related to hardware or software. Provide timely on-site support to minimize downtime and ensure continuous operation. Maintain accurate records of installations, maintenance activities, and service requests. Track equipment and spare parts inventory and report any shortages. Perform quality assurance checks to ensure the reliability and accuracy of the enrollment data captured. Strong knowledge of computers, hardware components, software, including sensors, cameras, and communication ports. Liaise with the Helpdesk/Support team to perform assigned tasks. Application Support Engineer
Location: Manama, Bahrain
Must-haves:
Knowledge of biometric modalities such as fingerprint, face, iris, and palm, among others. Familiarity with biometric standards like ISO/IEC 19794, NIST, ANSI/NIST-ITL, and interoperability protocols. Understanding of biometric matching and deduplication algorithms. Hands-on experience with Identity and Access Management (IAM) systems, including SAML, OAuth, and OpenID Connect. Knowledge of Java/.NET development with hands-on experience. Experience in IT Integration/Support/Validation. Working knowledge of Web services (IIS, Apache Web Server). Experience with APIs and integrations with systems. Familiarity with Middleware (e.g., JBoss, Tomcat). Experience with monitoring and logging tools. Hands-on experience with Kubernetes, Docker, and containers. Knowledge of version control systems (e.g., Git). Strong knowledge of Windows and Linux operating systems. Familiarity with change management practices to implement and document software updates, patches, and cofiguration changes. Database Administrator
Location: Manama, Bahrain
Must-haves: Hands-on experience in installation, configuration, and maintenance of database systems (e.g., MS SQL, MySQL, PostgreSQL, Oracle). Manage database instances, including backup and restore processes, user permissions, and data integrity. Implement and manage database security measures to protect sensitive data. Develop and manage backup and recovery plans to prevent data loss. Diagnose and resolve database-related issues and outages. Manage data migrations and database upgrades. Ensure databases meet organizational and legal compliance requirements. Work closely with development teams, system administrators, and other stakeholders to support application and system integration. Certifications from relevant database OEM providers. 
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