Description
Urgently require a Call Center ( In Charge )
Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources.
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.).
Assume responsibility of budgeting and tracking expenses.
Hire, coach and provide training to personnel to maintain high customer service standards.
Monitor and improve ordering, telephone handling and other procedures.
Evaluate performance with key metrics (accuracy, call-waiting time etc..)
Prepare reports for different departments or upper management.
please send cv bahjob1980@gmail.com
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