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Enterprise Customer Success Manager
About the job
We are seeking an experienced Enterprise Customer Success Manager to work with our enterprise customers in EMEA. You will act as the main point of contact for driving product adoption and use and resolving technical issues for Blockdaemon’s largest clients and partners. This opportunity is ideal for a dynamic individual with fast innovative thinking skills, exceptional technical skills, and a solid business acumen. The Enterprise Customer Success Manager will be responsible for leading and driving sales engagement and will directly impact Blockdaemon’s revenue and growth.
Key Responsibilities:
Act as a trusted Advisor for 20-30 customers to drive adoption and quantify the value of Blockdaemon
Educate and train customers on Blockdaemon’s product, business roadmap and services to help better their ability to succeed
Partner with internal Blockdaemon partners to align account activities with the customer's business case and strategy
A strategic visionary that can anticipate decisions, explore and uncover business needs and understand how Blockdaemon’s range of product offerings can grow the customers business
Exceptional levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs
Lead the renewal motion with customers and leverage a team of Blockdaemon resources for assistance
Handoff customer upsell opportunities to the Sales Executive team
Ensure client retention and satisfaction
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