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Customer Success Manager
About the job
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
In this role, One NCR is about giving customers one NCR point of contact from the time they report an incident until it's resolved, managing all aspects of NCR Services delivery to the client. Providing analysis and actions leading to improved customer satisfaction, improved service fidelity and profitability. You must have a thorough understanding of Services Systems, Operations, Policies, and Customer Contract Specifics that are used to resolve customer situations. Must be able to quickly identify next steps in the problem resolution process leveraging ITIL practices. Actively assess the customers environment and proactively identify actions for continuous improvements. Account Support roles can be a stand-alone role or part of a dedicated Customer Support Services Team.
Enterprise Architect
Essential Criteria
Can demonstrate strategic thinking and thought leadership
Shows high degree of emotional intelligence
Customer facing experience in a global or regional network architect design role including presales (bids), hands on technical experience, cost model and contract expertise
Experience working on large strategic customer accounts as a technical architect and trusted advisor
Knowledge of cloud-based orchestration platforms and policy management
Experience in explaining how technology services can solve business problems and help achieve business strategy
Strong understanding of cloud and digital concepts with an interest in market trends
Customer facing experience in a global or regional service design role including presales, managed service frameworks, commercial and contract expertise
Experience working on large strategic customer accounts as a senior architect
Experience in explaining how technology services can solve business problems and help achieve business strategy
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