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Deputy Manager.Operations.Aster Medical Centre, Bahrain
About the job
Job Description
Your Role:
The Operations manager will lead and ensure smooth functioning (operations & administration) of the assigned unit. This role would also play a crucial part in the strategy formulation planning, development & expansion of the assigned unit.
Your Responsibilities
As Operations manager, your typical day may include the following:
Monitor the business performance of the clinic (Revenue & Cost) against the budget, implement various cost reduction measures and achieve gross profit and EBIDTA for all the units are allocated, analyze variances and initiate appropriate action plans.
Ensure that all protocols and standards are implemented and SOPs are adhered to, MEP services and infection control protocols in clinic/hospitals run in smooth order.
Ensure all valid statutory documents and medical records are maintained in the respective unit.
Ensure efficient functioning of insurance department and ensure all promotional & marketing activities are timely implemented.
Co-ordinate with HR department in manpower planning, recruitment, reward & recognition, performance appraisals & talent planning.
Prepare and send the periodical MIS report to the management on a weekly and monthly basis.
Administer duty roaster for all the units assigned and ensure assigned units are opened & closed on time and appointments are met as per the schedule.
Create & ensure a customer friendly front office team and make use of the Queue Management System to reduce the patient waiting time and smooth flow of patients.
Explore the possibilities of adding new specialties or services to the units so as to increase the business generation.
Identify new business opportunities, internally and externally, and use all the means and methods available to popularize the brand and expand the network.
Strategize internal marketing to promote the services and specialties as well as external marketing in consultation with team concerned.
Meet community doctors on a regular basis to increase patient referrals.
Coordinate with the CRM team for on-time customer query/complaint resolution and ensure the team implements it to the fullest extent.
Ensure front office, customer care and all related staff are trained in the necessary processes and protocols and they should track, record and report for action and for future reference.
Implement an inventory system coordinating with IT department to streamline the inventory management and to track and monitor the movement of consumables, medicines etc.
Conduct periodic orientation and training for all staff under Operations and suggest effective measures to improve performance.
Monitor that all the staff members are following the grooming protocols and all the units are well maintained.
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