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Principal Technical Services Engineer- Ammonia and Methanol
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About the job
Direct responsibility for the delivery of projects that generate new products and/or processes which are of commercial value to JM, or responsible for the provision of support in key technology areas. Works independently and takes ownership within engineering programmes, leading on specific issues and projects.
Provide technical service to customers through direct customer support in standard and non-standard situations. This includes preparing catalysts and absorbents technical proposals, performance evaluations, troubleshooting, responding to customer inquiries, and providing onsite support to advise the customers during catalyst changeout, reductions, and start up.
Build and maintain effective partnerships with customers in an ethical and safe manner
Act as the voice of the customer to feed technical and market information back into the business to enable JM to enhance product offering
Engage in customer visits including technical meetings and plant audits, performance evaluations and onste support
Work flexibly to ensure that changing work demands are prioritised and adequately supported
Own tasks, ensuring they are completed within time constraints
Handle complex technical support issues related to the plant and catalyst both proactively and in response to “emergencies" aimed at delivering long-term value for JM and the customer
Liaise with the wider Technical Service team and Sales colleagues to ensure that work requirements are fulfilled in a timely manner
Provide technical guidance to less experienced colleagues
Actively look to build proficiency beyond own core technology within CT technical scope
Initiate suggestions for improvements and development tasks to be performed
Extract maximum value from the segmented customer base through developing and deploying the appropriate level of technical services
Ensure all activities are undertaken in accordance with JM code of ethics and EHS policy and practices
Carry out other duties which are within the employee’s skills and abilities whenever reasonably instructed.
Travel to customer plant sites to act as JM supervisor during catalyst changeouts, reductions, and start-ups
Role involves up to 50% travel to customer offices and plants, including occasional night shifts supervision at customer plant sites.
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