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Secure Mobility Analyst
About the job
Secure our Nation, Ignite your Future
SECURE MOBILITY ANALYST
Location: Bahrain
Job Summary
ManTech is seeking a Secure Mobility Analyst to join our secure mobility team supporting the DoD Mobility Program as a part of DISA's Global Information Grid (GIG) Service Management-Operations (GSM-O I II) contract. The candidate will provide IT repair, maintenance, provisioning, RA, and mobile engineering services to help ensure secure, reliable, and uninterrupted availability of the DISA hosted secure mobility service. We are seeking individuals with excellent communication, critical thinking, and collaboration skills to function in a high-paced, dynamic environment. A successful candidate should demonstrate a proven ability to work both as part of a team and independently.
Primary Responsibilities
Troubleshoot network and mobile device problems affecting high vis customers.
Provide Registration Authority (RA) support services to include the creation, implementation, management, testing and revocation of network and ID authentication certificates.
Coordinate and interface with Mobile Network Services, Secure Mobile Device Gateway (SMDG) and Mobile Device Management (MDM) team members while isolating network and or hardware problems.
Deactivate obsolete devices.
Engage customers to determine solution to reported problems for mobile devices and degraded user experience.
Maintain proper Change Management and analyst documentation.
Configure and encrypt mobile devices and hotspots.
Generate requests for passwords, passcodes, and pins.
Perform Quality Assurance testing of provisioned devices before preparing for distribution to include voice and data access testing.
Engage vendor support to determine troubleshooting methodology to use in the resolution or determination of incident root cause.
Maintain inventory and accountability of mobile devices, hotspots and other supplies and materials.
Initial receipt (mail room/warehouse), storage, inventories, processing transfers, issuing devices, shipping,
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