Project Manager
About the job
JOB PURPOSE
A key member of the Project Management Office team, the Project Manager is responsible for: managing the enablement of customers and the delivery of internal/external projects; formalizing and implementing the supporting processes; developing and updating the required competencies and interfacing to senior management to report progress and escalate challenges.
ROLES AND RESPONSIBILITIES
Proven background as a capacity of project manager/Scrum Master in delivering large scale ICT Big Data projects for government organizations and Telco operators.
Demonstrated leadership and experience with large-scale, complex, cross discipline technology and security projects, including scope definition, schedule development and management, communications, and stakeholder engagement activities.
Strong planning and organizational skills with an ability to efficiently manage competing demands.
Previous experience in vendor management and dealing with a large number of subcontractors.
Coach and groom the service delivery team and ensure that a high standard of quality of work is always delivered.
Act as the primary interface to senior management for reporting project progress and escalating identified gaps/problems.
Define and continuously improve service delivery processes and procedures to ensure an optimal workflow, always endeavouring to adopt best industry practices.
Manage internal interfaces with relevant functional teams across the organization to guarantee the seamless flow of work into and out of the service delivery function, communicating effectively and always extending professional courtesy to colleagues.
Manage relationships with all external parties providing project and field support services and ensure full alignment of processes and procedures with all such parties.
Define and continuously improve all tool sets employed by the service delivery team, including team project management tools.
Define, monitor, and consolidate operational KPIs within the context of service delivery and ensure that targets are constantly achieved, and proactively implement corrective measures whenever KPI targets are missed.
Project reporting, P&L management, and forecasting.
Project initiation, planning, execution, monitoring and controlling and closure as per PMI standards.
Deliver project based on the agreed scope, within budget, according to the timeline while ensuring meeting the quality standards.
Maintain overall project plan (MS Project, Excel, WBS) and escalate any discrepancies to any relevant party.
Own a solid change management approach and knowledge.
Identify, raise, and manage project risks (internal and external).
Ensure that the communication is flowing across the teams (internal and external).
Ensure that knowledge sharing sessions are conducted throughout the project.
Maintain good relationship with project stakeholders.
Document, classify, and keep track of project delays.
Resource plan and forecasting.
Responsible for signoffs and invoicing
Responsible for scope escalations and change management process enforcement
Manage project issues and propose solutions and improvement plans for issue resolution and prevention.
Other duties and responsibilities as assigned.
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