talabat Bahrain Careers 2026 – Manager Rider Experience & Engagement | وظائف طلبات البحرين 2026

talabat is seeking an experienced Manager Rider Experience & Engagement to lead rider training, onboarding, engagement and retention initiatives in Bahrain.

تعلن شركة طلبات talabat عن توفر فرصة وظيفية بمسمى مدير تجربة السائقين والتفاعل معهم لقيادة برامج التدريب والانضمام والتفاعل والاحتفاظ بالسائقين في مملكة البحرين.

The role is responsible for building a consistent rider-training framework, improving the onboarding journey, managing Academy performance and developing benefits, partnerships and engagement initiatives that strengthen rider satisfaction and long-term retention.

تتولى الوظيفة بناء إطار متكامل لتدريب السائقين، وتحسين تجربة الانضمام، وإدارة أداء أكاديمية التدريب، وتطوير المزايا والشراكات ومبادرات التفاعل التي تعزز رضا السائقين واستمرارهم على المدى الطويل.

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About talabat | نبذة عن طلبات

talabat is part of Delivery Hero Group, a global local-delivery platform whose mission is to provide a fast, easy and convenient delivery experience. According to the supplied vacancy information, Delivery Hero operates in approximately 65 countries and is headquartered in Berlin, Germany.

The supplied advertisement also states that Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and forms part of the MDAX stock-market index.

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Available Position | الوظيفة المتاحة

• Manager Rider Experience & Engagement | مدير تجربة السائقين والتفاعل معهم

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Job Information | معلومات الوظيفة

Company: talabat

Job Title: Manager Rider Experience & Engagement

Location: Bahrain

Employment Type: Full-time

Function: Rider Experience, Training and Engagement

Key Areas: Training, Onboarding, Academy Operations, Engagement, Retention and Partnerships

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Role Overview | نبذة عن الدور

The Manager Rider Experience & Engagement will own the rider training and onboarding journey from beginning to end. The position establishes training standards, curricula, delivery methods and performance measures across all rider-training programmes.

The manager will also develop initiatives intended to improve rider satisfaction and retention, strengthen the rider value proposition and build partnerships that provide useful benefits and discounts.

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Rider Training Strategy | استراتيجية تدريب السائقين

• Own the complete rider-training process from planning through delivery and evaluation.
• Set consistent standards for all rider-training programmes.
• Develop structured training curricula for new and existing riders.
• Define approved training-delivery protocols.
• Ensure that training programmes support operational and service requirements.
• Review training standards regularly and introduce improvements.
• Coordinate training activities across relevant teams and facilities.
• Maintain consistency in the quality of training provided to riders.
• Ensure that instructors follow approved content and delivery standards.
• Align training programmes with rider-performance and customer-experience goals.

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Rider Onboarding | انضمام السائقين الجدد

• Design the complete onboarding journey for new riders.
• Create a smooth and engaging first experience.
• Reduce unnecessary complexity and delays in onboarding.
• Ensure that new riders understand operational processes and expectations.
• Coordinate the delivery of introductory training and assessments.
• Review onboarding feedback and identify improvement opportunities.
• Monitor the time required for riders to complete onboarding.
• Track the time between onboarding and the rider’s first delivery.
• Ensure that riders receive accurate information, resources and support.
• Develop a consistent onboarding experience across relevant locations or groups.

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Training Content and Materials | محتوى ومواد التدريب

• Review training materials on an ongoing basis.
• Update content to ensure accuracy and relevance.
• Remove outdated or ineffective training information.
• Ensure that materials reflect current operational processes.
• Improve the clarity and practical value of training content.
• Develop resources suitable for different learning formats.
• Coordinate content updates with operational and subject-matter experts.
• Maintain appropriate versions and records of training materials.
• Ensure that instructors have access to the latest approved content.
• Use rider feedback and performance findings to improve materials.

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Modern Training Methods | أساليب التدريب الحديثة

• Identify modern and creative training-delivery formats.
• Pilot digital-learning solutions for rider training.
• Explore the use of gamification to improve engagement.
• Develop video-based training where appropriate.
• Introduce peer-to-peer coaching models.
• Evaluate AI-assisted learning tools.
• Assess whether new formats improve understanding and completion rates.
• Scale successful training methods after testing.
• Ensure that technology-supported training remains practical and accessible.
• Balance innovation with operational reliability and training quality.

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Training Effectiveness and KPIs | فاعلية التدريب ومؤشرات الأداء

• Define measurable indicators for training effectiveness.
• Monitor programme-completion rates.
• Track rider assessment and examination scores.
• Measure time-to-first-delivery following onboarding.
• Analyse training-performance data.
• Identify programmes or topics requiring improvement.
• Take corrective action based on evaluation findings.
• Track trends across instructors, courses and rider groups.
• Prepare regular training-performance reports.
• Present key findings and recommendations to leadership.
• Ensure that metrics support informed decision-making.
• Connect training outcomes with operational rider performance.

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Academy Operations | تشغيل أكاديمية التدريب

• Monitor the overall performance of the Rider Academy.
• Manage day-to-day Academy facility operations.
• Ensure that training rooms, equipment and resources are ready for use.
• Maintain effective training schedules.
• Coordinate instructor and trainer availability.
• Monitor Academy capacity and utilisation.
• Identify operational issues affecting programme delivery.
• Maintain appropriate service and facility standards.
• Ensure that Academy operations support onboarding demand.
• Coordinate corrective action when performance falls below expectations.

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Trainer Capability and Certification | كفاءة المدربين واعتمادهم

• Oversee the capability of instructors and trainers.
• Define expected trainer competencies.
• Ensure that trainers are appropriately certified.
• Monitor trainer delivery quality.
• Identify trainer-development requirements.
• Provide feedback and coaching to instructors.
• Maintain trainer-certification records.
• Ensure consistent delivery across different trainers.
• Support the onboarding of new instructors.
• Address capability gaps that affect programme quality.

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Training Budget and Reporting | ميزانية التدريب والتقارير

• Manage the rider-training budget.
• Monitor spending against approved plans.
• Allocate resources according to training priorities.
• Evaluate the cost-effectiveness of training programmes.
• Prepare budget updates and forecasts.
• Track training KPIs for leadership reporting.
• Provide clear explanations of performance and spending variances.
• Recommend investments in content, facilities or technology.
• Ensure that training expenditure supports measurable outcomes.
• Maintain accurate records for financial and operational review.

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Direct Training Delivery | تقديم التدريب المباشر

• Deliver theoretical rider-training sessions when operationally required.
• Explain procedures, service expectations and safety requirements clearly.
• Use approved materials and training methods.
• Answer rider questions during training sessions.
• Assess understanding and provide clarification where needed.
• Model the expected standard of instructor delivery.
• Step in when instructor capacity or operational demand requires additional support.

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Rider Engagement and Satisfaction | تفاعل السائقين ورضاهم

• Develop initiatives that improve the overall rider experience.
• Design programmes intended to increase rider satisfaction.
• Identify the main factors affecting rider engagement.
• Collect and analyse rider feedback.
• Develop actions that address common rider concerns.
• Coordinate engagement initiatives with relevant internal teams.
• Monitor the effectiveness of rider-engagement programmes.
• Communicate initiatives clearly to the rider community.
• Ensure that engagement activities provide meaningful practical value.
• Use rider insights to improve policies, communication and support.

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Rider Retention | الاحتفاظ بالسائقين

• Develop programmes that support long-term rider retention.
• Analyse the reasons riders leave or reduce activity.
• Identify rider groups with higher retention risk.
• Coordinate targeted retention initiatives.
• Monitor retention indicators and programme results.
• Evaluate the relationship between onboarding quality and retention.
• Identify opportunities to improve rider support and recognition.
• Work with relevant teams to address operational causes of dissatisfaction.
• Recommend changes based on rider behaviour and feedback.
• Support a sustainable and engaged rider community.

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Rider Value Proposition | عرض القيمة المقدم للسائقين

• Continuously strengthen the rider value proposition.
• Review the benefits and support offered to riders.
• Compare the rider proposition with market and competitor benchmarks.
• Identify areas where the proposition can be improved.
• Develop initiatives that respond to rider needs.
• Ensure that benefits are relevant and clearly communicated.
• Monitor the use and effectiveness of rider benefits.
• Recommend improvements that support satisfaction and retention.
• Maintain awareness of market practices affecting rider attraction.

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Partnerships and Rider Benefits | الشراكات ومزايا السائقين

• Identify potential third-party partners.
• Build relationships with vendors that can support rider needs.
• Negotiate meaningful benefits and discount arrangements.
• Develop partnerships that provide practical value to riders.
• Manage vendor agreements and ongoing relationships.
• Monitor the quality and use of partner benefits.
• Resolve issues affecting benefit availability or rider access.
• Evaluate partnership performance and value.
• Renew, improve or replace arrangements when necessary.
• Communicate available benefits effectively to riders.

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Required Skills | المهارات المطلوبة

• Training strategy and curriculum-development skills.
• Experience designing onboarding journeys.
• Strong programme and project-management capabilities.
• Ability to define and analyse performance metrics.
• Operational management and facility-coordination skills.
• Trainer development and capability-management experience.
• Budget management and leadership reporting.
• Strong presentation and theoretical training-delivery skills.
• Rider, workforce or frontline-employee engagement experience.
• Retention-programme development.
• Vendor negotiation and partnership-management skills.
• Ability to use feedback and data to improve programmes.
• Strong stakeholder communication and collaboration.
• Creative thinking and openness to digital-learning technology.
• Ability to balance rider needs with operational objectives.

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Qualifications and Experience | المؤهلات والخبرة

The supplied vacancy text does not state a specific academic qualification, professional certification or minimum number of years of experience.

Applicants should demonstrate relevant management experience in training, onboarding, workforce engagement, operational performance, programme management or a closely related field.

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Candidate Profile | مواصفات المرشح المناسب

The ideal candidate is a structured and data-driven manager who can combine operational discipline with creativity and a strong understanding of frontline workforce experience.

The successful candidate should be comfortable managing training facilities and budgets, developing instructors, analysing performance, delivering presentations and building partnerships that create measurable value for riders.

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Salary and Benefits | الراتب والمزايا

The salary, allowances, incentives and employment benefits were not disclosed in the supplied vacancy information. Candidates should confirm the compensation package during the official recruitment process.

لم يتضمن الإعلان معلومات عن الراتب أو البدلات أو الحوافز أو المزايا الوظيفية. ويُنصح المرشحون بالاستفسار عن حزمة التعويضات خلال إجراءات التوظيف الرسمية.

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How to Apply | كيفية التقديم

Applicants should prepare an updated CV highlighting training-programme ownership, onboarding design, Academy or facility operations, performance metrics, employee or rider engagement, retention initiatives, vendor partnerships and budget responsibility.

The CV should include measurable achievements such as improvements in training completion, assessment performance, onboarding time, first-delivery readiness, satisfaction, retention or programme costs.

View Job and Application Details | عرض تفاصيل الوظيفة والتقديم

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Application Tips | نصائح للتقديم

• Use the exact job title in the CV heading.
• Describe the number of trainees, employees or riders supported.
• Include training curricula or onboarding journeys you developed.
• Show measurable improvements in completion rates or assessment scores.
• Describe experience managing training facilities or Academies.
• Include responsibility for trainers, certification and quality standards.
• Highlight digital learning, gamification, video or AI-assisted training experience.
• Include engagement and retention initiatives with measurable outcomes.
• Describe vendor partnerships and benefits you negotiated.
• State the size of budgets or programmes managed where disclosure is permitted.

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Recruitment Safety Notice | تنبيه بشأن سلامة التوظيف

Applicants should verify all recruitment communications and use authorised application channels. Do not pay money in exchange for employment, an interview, an offer letter or a visa.

Do not provide banking passwords, verification codes or payment-card details through unverified channels.