Wajda International Technology Services — Discover your opportunities with our amazing team and start your career with us in Bahrain! مجموعة وجده اكتشف فرصك مع فريقنا الرائع، وابدأ مسيرتك المهنية معنا! في البحرين

MAHMOUD FAWZY

اخر تحديث:

Do you want to be part of a creative team focused on continuous development?

we always strive for excellence in everything we do. That’s why we’re looking for individuals with high aspirations who have a true passion for innovation and development. If you want to work in an environment that challenges your skills and opens doors to new opportunities, we offer you a unique professional platform.

We believe that success only comes through continuous challenges and creativity, and we aim to provide our employees with opportunities for both personal and professional growth. You will have the chance to work on exciting and dynamic projects, providing innovative solutions that contribute to change and achieve sustainable success. Joining our team will allow you to work in an environment that encourages continuous improvement and innovation, providing you with the resources and support to become the best version of yourself.

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Desktop Support Technician – IT

Duties & Responsibilities (ITIL Compliance):

Experience in health care sector is an added value.
Provide 24/7 support to all PCs and peripheral devices for over 9,000 users.
Provide technical assistance regarding hardware, software, and network-related issues.
Diagnose and troubleshoot computers, printers, peripherals, and other IT equipment.
Install and configure desktop computers, laptops, and related hardware.
Set up and maintain software applications, operating systems, and drivers.
Perform routine maintenance, including hardware upgrades and repairs.
IT procurement and vendor management for related devices and equipment.

Skills & Qualifications:

ITIL Foundation
Customer Service certificate
Communication skills
Microsoft OS knowledge and troubleshooting skills

IT Hardware Technician and Inventory Management

Duties & Responsibilities (ITIL Compliance):

Identify and catalog all IT assets, including hardware, software, and networking equipment.
Coordinate procurement for new IT assets.
Coordinate with vendors for hardware repairs or replacements under warranty.
Maintain a centralized inventory database for asset information.
Update the inventory database regularly to reflect changes, additions, and disposals.
Monitor the entire lifecycle of IT assets, from acquisition to disposal.

Skills & Qualifications:

ITIL Foundation
Inventory & asset management
Reporting skills

Job Type: Full-time

Systems Administrator
Duties & Responsibilities (ITIL Compliance):

Administer servers and databases on Microsoft platform, Office 365, and AWS cloud.
Responsible for maintenance, troubleshooting, and security.
Manage virtualization technologies and storage systems.
Design and implement new system environments.
Implement backup and monitor/optimize database performance.
Maintain documentation of server and database configurations.
Track software licenses for compliance.
Generate and maintain KPI reports to ensure 100% application and system availability.
IT procurement and vendor management for related devices and equipment.

Skills & Qualifications:

AWS Engineer Certified
Microsoft platform & Office 365 Administrator Certified

IT Helpdesk Agent

Duties & Responsibilities (ITIL Compliance):

Provide helpdesk support and customer service for over 9,000 employees in the health care sector.
24/7 support for hardware, software, and IT issues.
Proficient in written and spoken Arabic & English.
Effective communication, problem-solving, and critical thinking.
Handle difficult customers professionally.
Maintain documentation and knowledge base.
Generate and maintain KPI reports for helpdesk tickets.

Skills & Qualifications:

ITIL Foundation
Health care system experience
Customer Service certificate
Communication skills
Reporting skills

Network Admin – IT

Duties & Responsibilities (ITIL Compliance):

Manage and maintain network infrastructure, including Cisco and firewall products.
Maintain Cisco platforms, Palo Alto firewall, and packet shaper.
Support all network devices according to company guidelines.
Implement network security measures and optimize network performance.
Provide VoIP and IP telephony support.
Prepare IT bill of quantity for new projects.
Collaborate with vendors for telephony solutions.
Maintain documentation of network configurations and best practices.
Generate and maintain KPI reports for network infrastructure and ensure 100% availability.

Skills & Qualifications:

Cisco Certified
Other network professional certification
VoIP and Cisco switches configuration and operation skills

To apply, please click here for available vacancies.